On 27 October 2023, all Phoenix Life Assurance Limited policies transferred to Phoenix Life Limited.

You won’t see any difference in the way your policy works as a result of the transfer

What this means for you

On 27 October 2023, all Phoenix Life Assurance Limited (PLAL) policies transferred to Phoenix Life Limited (Phoenix), following approval from the High Court on 10 October 2023.

At the same time, *Standard Life policies were also transferred to Phoenix

All of these companies are part of Phoenix Group, the UK’s largest long-term savings and retirement business.

Phoenix is now your policy provider and is responsible for your policy.

*Standard Life refers to Standard Life Assurance Limited (SLAL) and Standard Life Pension Funds Limited

You’ll see very few changes

You’ll see no difference in the day to day operation of your policy as a result of the transfer.

You’ll see no difference to your policy terms and conditions, to the current value of your benefits, to any guarantees you may have, to payments you receive or to premiums you may pay.

If you have a question about your policy you’ll still use the same phone number and speak to the same team of people as you did before the transfer.

  • Important documents

    Here you’ll find information we sent to impacted customers, technical documents such as the Independent Expert report and Scheme documents.

  • The court process

    Read about the court process we followed, including the Jersey and Guernsey court processes.

  • Questions and answers

    Here are answers to some of the questions you may have.

    If you can’t find the answer you’re looking for here, then get in touch and we’ll be happy to help.